Dispute of Charges

If the customer disputes the amount due on the account, the customer shall have fifteen days from the date of the second notice within which to file a written request to have the account reviewed by the City Manager. The request shall state the reasons why the customer believes the amount is in error.

Any customer seeking timely review of a water bill will be heard before discontinuation of water service. The hearing will be held by the City Manager. The decision of the City Manager will be final.

If the City Manager finds in favor of the customer, any or all of the appropriate charges may be returned to the customer or credited to the customer's account. If the City Manager determines that the customer owes the City any money, the customer will pay the amount due within the time ordered by the City Manager. If the amount is not paid, water service will be discontinued.

Office hours are from 8:00 a.m. to 5:00 p.m., Monday - Friday, excluding holidays.
You can reach us by: Mail: 900 SE Douglas, Roseburg, OR 97470
Phone: 541-672-7701, Fax: 541-440-1180